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Department for Communities and Social Inclusion

All about ASES

Australian Service Excellence Standards (ASES) is the third edition of the Service Excellence standards (an internationally accredited quality improvement program initiated by the Department for Communities and Social Inclusion, aimed at supporting non-government organisations (NGO's) in the Community Services Sector across Australia.

  • Fostering a partnership approach of working with funded agencies to progress through the framework by providing training, mentoring and support, and funding the external assessment process.
  • Developing supportive relationships and collaborative initiatives between peak bodies, government and funded agencies.
  • Providing a consistent quality management framework for engaging in quality and organisational development activities and building the capacity of organisations in these areas.
  • Bringing prestige and acknowledgement for the contribution that agencies make to the community and encouraging organisations to pursue excellence by achieving incremental ASES levels.
  • Building a knowledge base or repository of resources, policies and examples of responses to Australian Service Excellence Standards as a resource to share across participating agencies to further build capacity and avoid duplication of effort.

ASES was originally established in 2001 with significant consultation and based on a set of standards that were mapped against:

  • State Treasury Financial Management Framework
  • Quality Improvement Council Standards
  • ACHS Equip Standards
  • Commonwealth Home and Community Care Standards
  • ISO 9001:2000 Standards
  • Disability Services Standards (1-8)
  • Aged Care Accreditation Standards
  • Mental Health Reform Standards

ASES continues to map against new and updated standards to capture and identify gaps and incorporate into the next iteration of the standards.

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Provided by:
Department for Communities and Social Inclusion
Last Updated:
28 Oct 2016
Printed on:
24 Feb 2018
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