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Department for Communities and Social Inclusion

Benefits of quality

Truly excellent organisations are those that strive to give consumers greater confidence in the quality of services provided and satisfy their stakeholders by what they achieve.

Consumers

  • Expectation they will get the service they need.
  • Greater confidence that the service is run well.
  • Greater opportunity to be involved in decision-making about the services they receive.
  • Confidence in the continuity and improvement of supports over time.

Staff

  • Find work is less stressful and more satisfying.
  • Experience greater efficiency and effectiveness.
  • Feel more involved and empowered in their work.
  • Have a more interesting learning environment.

Board/Governing Bodies

  • Confidence that the service is achieving its purpose.
  • Promotes a culture of continuous improvement.
  • Provides a greater opportunity to express organisation values and demonstrate these to the community.
  • Increases funding opportunities.

Managers

  • Promotes a culture of continuous improvement.
  • Increases efficiency and effective work processes.
  • Increases time focused on productive work rather than problems.
  • Cuts time on non-productive accountability processes.
  • Opens opportunities to express the organisation's values and demonstrate these to the community.

Funding Bodies

  • Confidence that service providers use funds to achieve agreed outcomes.

Community

  • Confidence that taxes are being used to effectively assist members of the community.

State Government of South Australia © Copyright DCSI .

Provided by:
Department for Communities and Social Inclusion
URL:
http://dcsi.sa.gov.au/services/community-services/australian-service-excellence-standards/about-us/benefits-of-quality
Last Updated:
28 Oct 2016
Printed on:
26 Jul 2017
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