- Affordable Living
- Australian Service Excellence Standards
- LGBTIQ Inclusion
- Metropolitan Aboriginal Youth and Family Services
- Northern Connections
- Results-Based Accountability
- STARservice Development Program
- Stronger Together Commitment
- Thriving Communities
- Concessions and Support Services
- Volunteer with DCSI
- Grants for organisations
ASES Development Process
In the past, a review of the standards occurred every five years. The Service Excellence team now continuously scan for any changes to legislation, industry or departmental requirements. As a result, ASES takes an ongoing developmental approach to ensuring the standards are relevant to the Community Services Sector and keeps abreast of the ever-changing environment.
The standard under review involves consultation with key stakeholders, focus groups and the ASES external assessors to develop the key indicators and evidence required to meet new requirements.
Testing of the new standards and requirements occurs via small focus groups and/or organisations wishing to participate in the trial.
ASES will incorporate feedback from stakeholders, external assessors and participating organisations into the next iteration of the standards. Fact sheets are distributed to organisations transitioning to the new standards, outlining changes and the key additional elements for organisations to consider in gathering evidence for their assessment.
The transition and all other documentation is updated and notification to the Community Services Sector occurs en mass. In addition to the communique sent out to the Community Services Sector, organisations that attend any of the ASES information sessions are advised of new inclusions and the evidence now required.
If you would like to provide feedback or participate in any way, please let us know via email.