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Department for Communities and Social Inclusion

STARservice Resources

These resources provide examples of best practice  to help community organisations completing a STARservice assessment or undergoing Australian Service Excellence Standards (ASES) accreditation.

Resources are arranged under the five areas of STARservice assessment:


Strategic Planning


Risk Management


Work Health and Safety

Valued Employees and Volunteers

Human Resources policies from the Institute of Community Directors Australia

Volunteer Management

Induction and Training


Environmentally Responsible

Accessing a Variety of Income Streams

Financial Management

Long-term Sustainability

Positive and Welcoming

Equal Opportunity 

Communication and Community Engagement

Feedback and Complaints

Safe for All

Safe Environment

Records Management

State Government of South Australia © Copyright DCSI .

Provided by:
Department for Communities and Social Inclusion
Last Updated:
28 Oct 2016
Printed on:
29 Jun 2017
The DCSI website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016