- Contacts and locations
- A to Z information and resources
- Accommodation Services
- Centre for Disability Health
- Continence Resource Centre
Dignity in Care Principles
- Zero tolerance of all forms of abuse - principle 1
- Support with respect - principle 2
- Personalised care - principle 3
- Enable people to maintain independence - principle 4
- Listen to and support people to express their needs and wants - principle 5
- Respect people's privacy - principle 6
- Receive complaints without retribution - principle 7
- Engage with family members and carers - principle 8
- Confidence and positive self-esteem - principle 9
- Alleviate people’s loneliness and isolation - principle 10
- Independent Living Centre
- Publications and resources
Safe work instructions
- Rolling and repositioning a person
- Use of a slide sheet - moving a person side-to-side
- Use of a slide sheet - moving a person up a bed
- Bed to shower trolley transfer
- Use of a ceiling hoist to lift a person from bed to chair
- Use of a portable hoist to lift a person from bed to wheelchair or chair
- Assisting a person to shower using mobile shower chair
- Lie to sit transfer
- Use of a wheelchair
- Repositioning a person in a wheelchair
- Use of a stand lifter
- Performing a stand transfer with a person
- Assisting a person to walk
- Assisting a person from the floor with aid of chairs
- Use of a portable hoist to lift a person from the floor
- Assisting a person into a vehicle
Enable people to maintain the maximum possible level of independence - principle 4
Imagine for a moment that you despise the colour pink but love green, yet every day, people who are supporting you in a paid or carer role, dress you in garments that include some element of fuschia, bubblegum or fairy floss. Sounds pretty awful, doesn't it?
Now imagine, along with something as seemingly innocuous as being dressed in clothes you don't like, that the people supporting you decide:
- where you will live, what you will eat, when you will go to bed
- with whom you may socialise
- what you may or may not do with your leisure hours
- on what you may spend your money or the ways you may control other assets.
People with disability possess no fewer rights around making their own decisions – around independence, choice and control – than do any other members of our communities. Even in situations where people with disability are unable to make informed consent about some aspects of life, they and those who legally speak for them should be consulted and, where possible, have their wishes considered.
And this is where Dignity in Care principle 4 - enable people to maintain the maximum possible level of independence, choice and control - is important.
The United Nations Convention on the Rights of Persons with Disabilities
Australia is a signatory to the Convention. We must ensure that people with a disability have opportunities to reach their potential, regardless of ability. The convention puts front and centre the importance of individual decision-making and the need to respect people's dignity and freedom to make their own choices.
Two clauses (n and o) in the Convention need to be paid particular attention in the context of Dignity in Care Principle 4:
- Recognizing the importance for persons with disabilities of their individual autonomy and independence, including the freedom to make their own choices,
- Considering that persons with disabilities should have the opportunity to be actively involved in decision-making processes about policies and programmes, including those directly concerning them ….
'Do With Not For' statement of intent
The 'Do With Not For' statement of intent describes very clearly the ways in which Disability Services and its staff will conduct themselves in relation to the client whom we support.
South Australia's disability support system offers people with disability and their families the control and choice that they want. We are committed to providing a better life for adults and children with disabilities and their families.
The information in the statement of intent, though, can and should apply beyond paid support workers to everyone who cares for another.
Choice and control in practice
Don't assume that people are not able to make decisions.
Take time to understand and know the person - their previous lives and past achievements.
Treat people as equals, ensuring they remain in control of what happens to them.
Empower people by making sure they have access to jargon-free information about what they want or need, about everything but particularly services.
Ensure that people are fully involved in any decision affecting their lives and care, including:
- personal decisions (such as what to eat, what to wear and what time to go to bed, what activities to enjoy)
- wider decisions about their home, the support they receive or the establishment providing service (such as menu planning or recruiting new staff).
Value the time you spend supporting people with decision-making as much as the time you spend doing other tasks.
Provide opportunities for people to participate as fully as they can in all aspects of life, including work, leisure, socialising and citizenship.
Make sure that you have the skills needed to include people with cognitive or communication difficulties in decision-making. For example, 'full documentation of a person's previous history, preferences and habits' can be used by staff to support 'choices consistent with the person's character' (Randers and Mattiasson, 2004).
Identify areas where someone's independence is being undermined by you or others and look for ways to redress the balance.
Work to develop local advocacy services and raise awareness of them.
Support people who want to use direct payments or personal budgets.
Encourage and support people to participate in the wider community.
Involve people who use services in staff training.
(Source: Social Care Institute for Excellence)
Practical services are available to help with principle 4
Disability Services provides ways in which support workers and carers can meet, increase or enhance the capacity of people with disability to retain, maintain or regain their independence, choice and control. We refer you to:
- the Adult Specialist Services Intervention and Support Team (ASSIST)
- Continence Resource Centre
- Independent Living Centre
We also suggest you watch the video on choice and control (13.30 minutes) from the United Kingdom's Social Care Institute for Excellence
A range of information sheets is available to everyone on the sa.gov.au website, in our section on disability.
There are over 100 sheets including topics related quite specifically to independence, choice and control.
Checklist for principle 4 – independence, choice and control
- Do we ask the people we're supporting what they'd like to do, eat, wear and so on?
- Do the people we support enjoy the same level of input to the way their lives are lived as does everyone else?
- Are systems in place to ensure that decisions are made by the person being supported or their legal representatives? Have advance care directives been completed? People can write an advance care directive at any stage of life – whether they are young, older, healthy or unwell. It must be their choice to write such a directive, and they must:
- be 18 years old or over
- know what an advance care directive is
- know for what it will be used
- know when it will be used.
If we do all these things and more, we are supporting people to be independent, have choice and exercise control.
Independence, choice and control – it's about recognising and acting to serve the humanity and individuality of the people with and for whom we work.
Email firstname.lastname@example.org if you would like to become a Dignity in Care champion or need further information.